FAQ

Ordering

What kind of photo should I send?

A clear, well-lit photo with your pet's face in focus works best. Original phone photos are great; screenshots and heavily filtered images are not. See How It Works for photo tips.

Which themes can I choose?

50+ themes across five categories: Sports, Holidays & Seasons, Professions & Everyday Heroes, Fantasy & Adventure, and Milestones & Lifestyle. Every theme dresses your pet for the part, with the outfit, the costume, and the whole scene, not just a themed background.

What if I don't see the theme I want?

Choose Custom (+$10) and describe the scene you have in mind, like "my cat as a mermaid on a rock." We'll confirm it's doable before we create anything. If it isn't, we'll tell you before you're charged for the add-on.

Can you use my favorite team's logo or a famous character?

No. We can't use team logos, league marks, brand mascots, trademarked characters, or real people. Sports themes use team-style colors with your pet's name and number on the jersey.

Can I include more than one pet?

One pet per portrait works best. If you'd like more than one, contact us before ordering and we'll let you know what's possible.

What products do you offer?

Framed prints, canvas prints, glass photo blocks, and mugs. Sizes and prices are listed on each product page.

Proofs

When will I see my proof?

We email your digital proof within 48 hours of your order.

Will it actually look like my pet?

Yes. Your pet's face, coat, and markings are matched to the photo you upload.

What if I don't love it?

Every order includes one free revision. Just reply to your proof email with what you'd like changed.

Will you print without my approval?

No. Nothing prints until you approve your proof.

Shipping & returns

How long does shipping take?

Each portrait is printed to order after you approve your proof. See Shipping & Returns for current production and delivery times.

Can I return my portrait?

Because every portrait is custom-made, we can't accept returns for change of mind. If your order arrives damaged or with a printing defect, we'll replace it free. Details are on our Shipping & Returns page.