Production
Every portrait is made to order. After you place your order, we email your digital proof within 48 hours. Production starts once you approve your proof and typically takes 2 to 5 business days.
Shipping
Orders ship from our print partner's production facilities. US delivery typically takes 3 to 8 business days after your order is printed. You'll receive a tracking number by email as soon as your order ships. Shipping rates are shown at checkout.
Returns and replacements
Because every portrait is custom-made for your pet, we can't accept returns or exchanges for change of mind. That's why we send a proof first: nothing prints until you approve it.
If your order arrives damaged, defective, or doesn't match your approved proof, we'll replace it at no cost. Just contact us within 30 days of delivery with your order number and a photo of the issue.
Cancellations
You can cancel for a full refund any time before you approve your proof. Once a proof is approved and production has started, orders can't be cancelled.
Lost or wrong address
Please double-check your shipping address at checkout. If a package is lost in transit, contact us and we'll help sort it out.